How Exotel Amplified Employee Benefits with Pazcare

‍The Beginning of Superior EX

‍

Just like how Exotel strives to provide superior CX to their customers, they wanted to replicate the same for their employees, creating wonderful EX. 

Exotel’s strategy was to implement a comprehensive solution for their group health insurance, digital in nature that could:  

‍

• Ease the process of claims processing
• Track down the claim status
• Validate eligibility 
• View list of cashless hospitals

‍

The Brewing Partnership of Exotel & Pazcare

‍

Pazcare, a company that was making noise in the HR world due to their care first approach when it came group health insurance was introduced to Exotel. Pazcare’s innovative approach, especially their Pazcard, was transforming the way companies managed their employee benefits.

While having a conversation with Sumithra, key leader at Exotel, she mentioned something that exactly aligns with what we devote ourselves to.

‍“Every employee has different needs; hence, a one-size-fits-all approach can never be right for our organization. We wanted something that could be flexible, and something our employees can easily access.” 

‍

Exotel’s mindful approach of amplifying employee benefits led to a partnership with Pazcare. Pazcare ensured that Exotel’s people-first leaders can have quick and thorough access to every personalized benefit within a single tech-based platform. Most importantly, each employee gets an app where they can claim and use their benefits conveniently.

‍

How Exotel Amplified Employee Benefits with Pazcare

‍

Unified Dashboard:

With a unified HR dashboard and a sleek app, accessing and managing group health insurance became seamless. Pazcare app gives access to all employees to also explore a suite of programs designed to boost overall well-being including mental wellness programs.

‍‍

Maternity Benefit:

‍Exotel increased the maternity benefit to INR 1 Lakhs. Additionally, the coverage for maternity expenses has been upgraded, offering INR 75,000 for normal delivery and INR 1 Lakh for C-section deliveries. This improvement reflects on their commitment to providing employees with more comprehensive support during this important time.

‍

Streamlined Onboarding:

Onboarding at Exotel became a breeze as they digitized the entire insurance process. New employees were welcomed with quick, efficient steps, while HR had the clarity of detailed tracking and insights, making benefit management smoother.

‍

Ideal for Millennials and Gen Z:

‍Understanding the digital-first mindset of younger employees, Exotel made sure everything they needed was at their fingertips. Whether it was viewing policy details or reaching out directly to Customer Success Managers, the app became their go-to tool.

‍

Outcomes Exotel is Loving

‍

• The centralization of all benefits has saved time and reduced complexity, enabling smoother operations.
• The user-friendly dashboard enhances access to benefits, streamlines claims management, and boosts employee satisfaction.
• Claim processing is now twice as fast, with in-app access to health cards during emergencies, and simplified claim language leading to less confusion.
• Reimbursement turnaround time (TAT) for claims is less than 15 days.
• Employees can file reimbursement claims through the app with minimal HR assistance.

By rethinking its strategy and engaging in a fully digital solution, Exotel boosted their employee benefits and we’re glad to be Exotel’s chariot driver in the entire process. It sparked a transformation, creating a workplace where every team member felt genuinely supported, valued, and eager to drive the company’s success forward.